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Don’t fret! We all need some help from time to time. Dive into the FAQs below and see if you can land the answer to your problem. If not, feel free to reach out to us through the Contact Us page.

Why Should I Buy Eyeglasses Online?


Buying glasses online offers several advantages, including::

  • It’s convenient: When you shop at an eye doctor’s office or brick and mortar store, you have to schedule an appointment and take time out of your day. You may also feel pressured to make a decision quickly as someone watches you test out different frames. Shopping online provides the opposite experience. You can browse styles from your desk over a lunch break, in bed wearing pyjamas, or in front of the television with squirming toddlers. Online eyeglasses shopping gives you as much time as you need to make a decision you love without ever leaving the house.
  • It expands your options: Physical stores and offices have limited space for the number of frames they can display, which prevents them from offering as many styles and options. Online eyeglasses retailers don’t have these restrictions and can stock up on all the trendy styles. When you shop online, you don’t have to settle for frames that almost fit your style — you can find the pair you truly want.
  • It saves time and money: You’ve got a life, and your schedule doesn’t clear when you need new glasses. Buying eyeglasses online allows you to shop when it’s convenient without the need for an appointment. It also saves you money. Without traditional brick and mortar retail costs, online sellers can give customers the best prices possible. You may be able to buy multiple pairs of glasses online for the price of a single pair at your eye doctor. With that kind of savings, you can give yourself different glasses options to wear throughout the week!

Do I have to create an account to order from


Yes, creating an account allows you to save your prescription information and other preferences that can make shopping on quicker and more convenient in the future.

Why do you need my phone number?


One of our Vision Experts will personally call you if they notice a problem with your order, such as an expired or incorrectly entered prescription, to see how you would like to handle the issue.

Where is my order receipt?


You should have received a copy of your order receipt at the email address used to place your order. However, if you didn't or you need another copy, log in to your account and click on order history. This page will show you all the previous orders placed with us.

You may also contact us and we will send a copy of the receipt to your email address.

Do you sell frames without lenses?


Yes, you can purchase frames only without lenses. If you decide you would like to purchase lenses later, you can send your frames back to us and we will add prescription lenses to them.

How do I know what size frame I need?


You may be able to find your size numbers printed on the inside of your current eyeglass or sunglasses frames.

Review our frame size guide for more details, or call/WhatsApp our Vision Experts at +91 91766 91760 if you need additional help.

How do I know which frames will look best on me?


Our face shape guide can help you determine what style of frames will work best with your facial features. Our Vision Experts are always available via phone or WhatsApp to make recommendations regarding frame shapes, styles, and colours.

May I try your glasses on at home before I buy them?


Currently we offer this service only in Chennai Tamilnadu India. We are working towards covering your area soon. Call or WhatsApp our vision Experts for any help.

How do I adjust my glasses so that they fit better?


Before shipping your glasses to you, we will adjust them based on standard fit. If you require further adjustments, we encourage you to visit a local optical store. Most brick-and-mortar eyewear retailers will adjust your glasses free of charge, as courtesy.

We do not recommend adjusting your glasses yourself, as excessive force or bending can break the frames or lenses.

How do I know which lenses to choose?


We have made this hassle free and tailor fit to choose the lenses.

We have categorized our lenses as “Pro”, “Ultra” and “Ultimate” to choose the better as required.

Pro: Lenzbuy offers this range of lenses from in house brand blulenz which are best in the class and offers all the features from the best lenses in the market. Lenzbuy offers this lenses as free for Single Vision and Zero Powers.

Ultra: Lenzbuy offers the ultra-range from blulenz the best in the world, engineered by German Technology to feature the lenses that offers all the boxes checked. Blulenz are competitively priced.

Ultimate: We bring the worlds #1 CARL ZEISS glasses for the customers to choose

May I order lenses only?


Yes, will allow you to purchase prescription lenses only. However, you must send us your eyeglass or sunglass frames before we can process your order because we will need to cut the prescription lenses to fit your exact frame. Additionally, you must speak with Vision Experts before you send us your frames.

Can you replace the lenses I have in my current frame?


Yes, replace the prescription lenses in your current frame. However, you must send us your eyeglass or sunglass frames before we can process your order because we will need to cut the prescription lenses to fit your exact frame. Additionally, you must speak with Vision Experts before you send us your frames.

What if my frames arent in perfect condition?


If our Vision Experts fear there is a chance your frames could be broken in the lab, will call you to discuss it.

What is Auto Index?


Lenses comes in different thickness based on the power, Price of the lenses varies based on the thickness you choose. Thinnest of the lenses cost higher compared to the thickest lenses. picks the best fit and thinnest possible lenses suitable for the frame you choose without any additional charges for Index.

What forms of payment do you accept?

+ accepts all major domestic and international credit and debit cards, including Visa, MasterCard, American Express, Discover, and Diner's Club. We also accept UPI, Wallets, Phone pe, Google Pay and Amazon Pay.

How do you ensure that my personal and payment information is secure?

+ uses a secure server and transmits all sensitive/credit information via Secure Socket Layer (SSL) technology before that data is then encrypted into our payment gateway database (ICICI Eazypay Pro Powered by Razorpay). We do not store any of your private/payment information on our servers after your transaction has been completed.

Do you ship internationally?


Yes, we ship products worldwide. If you, the customer, use our International shipping service, then the Shipping charges, Taxes and/or Duties will be included in the total price at checkout. also allows customers to choose their local currencies to pay to place the order.

Are there any additional fees associated with international shipping?


Yes, when the ship to address is other than India, customers will be charged additional shipping charges based on the country which includes shipping, tax and any other additional charges for international shipping.

Are there any international addresses that you can’t ship to?


Yes, there are a few countries that we can't ship to, due to trade restrictions. If you do not see your country listed in the International Shipping drop-down menu on our Ship to address page, then we do not ship to that location at this time.

Additionally, some manufacturers, specifically Bausch + Lomb, will not allow us to export their products internationally. Contact lens solutions are not permitted to ship Internationally.

What does single-vision mean?


Single-vision means that you are either near sighted or far sighted, but not both (as is the case with people who need bi-focal or progressive lenses). Single-vision is the term used to refer to corrective prescription lenses that do not have multiple viewing zones, like bi-focal and progressives do.

What is the difference between bi-focal and progressive lenses?


Bifocal lenses offers two different viewing zones: the top part of the lens is for distance (i.e. to help you see things far away) and the lower part for the lens is for reading (i.e. to help you see things up close). The viewing zones of bi-focal lenses are divided by a visible line.

Progressive lenses are essentially no-line bi-focals. But instead of offering just two different viewing zones (near and far vision), progressive lenses offer many different focal points by seamlessly transitioning from distance vision to intermediate and near vision and everything in between. Progressive lenses provide much more natural vision and are typically recommended over bi-focal lenses.

What is pupillary distance (PD) and how do I measure mine?


Pupillary distance (PD) is simply the distance (in millimetres) between the centres of your pupils. PD is important because it helps our lab figure out where the optical centre of your lenses should be. Ask your eye doctor to include your PD when s/he writes out your prescription. If your eye care professional cannot provide your PD, Call or WhatsApp our Vision Experts for help.

Why I am having trouble seeing clearly out of my progressive lenses?


First-time progressive lens wearers often need a little time to get used to them. Your eye and brain have to learn to adjust to the different corrective powers within the lenses. You may need a week or so to adjust. If you continue to have vision problems after that time, please contact your eye doctor to double-check the prescription.

If your eye doctor is able to verify that the prescription is accurate, then it may just be a matter of adjusting your glasses so that your frames sit in the correct position on your face.

Is the damage to my glasses covered under your warranty?


In general, damage to frames or lenses caused by a defect in the manufacturing process is covered under our warranty, while damage caused by the wearer is not covered. Please review the table on our Frame & Lens Guarantees page to help you determine whether or not your product is covered under our manufacturer’s warranty. Products covered under warranty can only be replaced or repaired, not refunded.

How long does your warranty last?


Our frame and lens warranties cover products for one year from the date you received them.

How long will it take to receive my order?


Non-prescription eyewear as well as contact lenses usually takes 5 - 7 business days to receive. Prescription eyewear orders typically take 11-14 business days to receive (for domestic/international customers), due in part to our rigorous quality-control process.

If your item does not pass our quality control inspection, it could take longer than the estimated shipping times listed above to receive your order. Our customer service department will contact you if they anticipate a delay in delivering your order, outside of the normal timeframes.

Do you offer free shipping?


Yes, we offer free shipping within India. Free shipping does not apply to international orders, and some exchange orders.

What is your return/exchange policy?


You can return or exchange a product for any reason within 7 days of receiving your order. Review our Easy Returns & Exchanges policy for complete details.

How do I return or exchange an item?


Please review our page on how to return an item here.

How long do I have to exchange or return an item?


If you are returning or exchanging your item because the order was incorrect or the product arrived damaged, you have 14 days from the date you received your item to return the product to

If you are exchanging your item due to a warranty issue, you have 12 months from the date you received your item to return the product to Products covered under warranty can only be replaced or repaired, not refunded. NOTE: We honour frame manufacturers’ warranty time frames, so some brands may accept frame warranty claims past 12 months.

Do I have to pay shipping fees again if I return or exchange an item?

+ will provide you with a free return shipping label if you are returning your eligible item from within India. For international returns, we do not provide reimbursement for return shipping. Please follow the process for international returns here.

What is the proper way to clean and care for my eyewear?


How to clean your eyewear:

  • Clean your glasses by using warm water and a mild dish soap.
  • Dry your glasses gently with a soft cotton towel or cleaning cloth for eyeglasses.
  • A soft toothbrush can be used to wash away any grime around the nose pads. Be careful not to accidently scuff the lens.
  • Avoid using rough materials such as facial tissue or paper towels to dry your glasses, as they may scratch your frame or lenses.
  • Avoid using any cleaners containing ammonia (such as Windex) or lotions (like some hand soaps), as these products could damage your lenses.

How to care for your eyewear:

  • Avoid leaving your glasses in a hot vehicle. High heat could damage the frame and lenses.
  • Avoid touching your lenses with your hands to prevent contact with dirt and oil particles that could scratch the surface.
  • When not using your glasses, keep them in a case to avoid scratches.

Shop for Eyewear Accessories at

+ offers best in the class cleaning solutions and cleaning cloth you can buy to keep your eyewear clean and perfect.

Whom should I contact if I have questions?


If you have questions or concerns about your order or the products at, please call one of our Vision Experts at +91 91766 91760 . E-mail us

What are your business hours?


You may place an order on the website at any day or time throughout the year. However, our customer service department can only be reached during the business hours listed below.

  • Monday-Friday: 8 a.m.–9 p.m. IST (Indian Standard Time)
  • Saturday: 8 a.m.–5 p.m. IST (Indian Standard Time)
  • Sunday: Closed